International shipping costs can vary for many reasons; per country we deliver to, the product you are purchasing, the website you are browsing and the currency you are shopping in. Our international customers should be aware that the prices on our website do not include any customs charges. These vary depending on the country and on certain occasions you may have to cover these additional costs when you receive your order.

Due to the ever-changing global situation and frequent price changes across the courier network, in some rare cases, orders shipping to international countries may incur a surcharge post-purchase. In this case we will contact you to discuss your order before dispatch. To receive an accurate shipping cost for all international orders please ensure you are shopping on the correct website for your delivery country and contact our Sales team via the Contact Us page.

Don’t worry, you don’t have to wait long for your products, we offer express shipping to most countries we ship to.

Yes, you can track your parcel. You will receive an email following your order being dispatched from our warehouse to allow you to keep updated on your shipping. If you have any problems tracking your order please get in contact with our Customer Service team via the Contact Us page.

Our 14 day returns policy is the same for both our domestic and international orders.

You are liable to cover the cost of the return. We highly recommend using a tracked courier, as unfortunately we cannot be held responsible for any missing products.

Unfortunately, our customer care team only speak in English. However, we are happy to translate our emails into the language of your choice to make your shopping experience as easy as possible.

We are easily contacted from outside of the UK, please see below options;

• For a general enquiry email us at [email protected]
• For an enquiry about an existing order email us at [email protected]
• Write to us
• Live chat